FREQUENTLY ASKED QUESTIONS

Your 4WD hire includes: • Vehicle hire plus essential recovery equipment • Compulsory 3rd Party Insurance • Safety training + 4WD “how to” information • Extended phone support for the duration of your time on K'gari

Yes. All drivers can be 21 years old or older.

You don’t need any 4WD experience - we welcome first-timers! However, you must have held a full driver's licence for at least 2 years. Our comprehensive safety briefing will cover everything you need to know to feel confident driving on sand and island tracks.

All drivers of the vehicle must hold a current drivers licence and have had that licence for more than two years.

The number of passengers in the vehicle must not exceed 5.

Pick-ups and drop-offs are by pre-arranged appointment only. Our team will meet you at the front of Freedom Hostel in Rainbow Beach so be sure to confirm your arrival in advanced to ensure a smooth vehicle collection or drop-off.

1 day is the minimum 4WD hire period.

Yes. Please refer to the terms of your rental agreement for this information. You can also view the rental agreement here.(https://e7cdaa36-e553-4564-aa42-3064bd5c8a25.usrfiles.com/ugd/e7cdaa_6d52a697d8c04cd79f7da7785dcf08ea.pdf)

Yes. Please refer to the terms of your rental agreement for this information.

Yes a vehicle permit is required. You can book this separately on the QLD Parks website: https://parks.desi.qld.gov.au/management/managed-areas/recreation/vehicle-permits

Yes, you can! You also have the option to add a camping package for $30 per day, which covers 1 to 5 guests.

Yes! If camping isn’t your thing, there are accommodation options on the island which you can book online.

You need to take a barge or ferry to get to K'gari. Barge services to the island operate daily, generally between 6:00 am and 5:00 pm depending on the tides. Travel time from Inskip Point to K'gari is less than 10 minutes.

Yes, but fuel is limited and more expensive. Always fill up before you leave the mainland.

Driving is only permitted on designated tracks and beaches. Some areas may be closed due to weather or conservation efforts. A on and off limits map will be provided to you. You can also download the on and off limits map here.(https://static.wixstatic.com/media/e7cdaa_9e491498cfcb4884be2a485fa2b7d63e~mv2.png)

Severe weather may impact ferry schedules or track access. We’ll keep you updated and work with you to reschedule if needed.

You will receive your vehicle with a full tank of fuel at the beginning of hire. You must return it with a full tank of fuel at the end of your trip. Failure to do so will incur an additional fee of $3 per litre. Food is not included in vehicle hire. While you can purchase food on K'gari, supermarkets are limited and more costly than the mainland, so it’s a good idea to stock up on food supplies before you arrive on K'gari.

Yes, you can take the 4WD off K'gari; however it must not be driven outside a 30km radius from Rainbow Beach. A map with the approved travel zones will be provided. Please note that some mainland areas also require vehicle access permits. If you plan to visit mainland zones or change your itinerary after pickup, you must notify us in advance.

Absolutely! Our vehicles are designed to take on K'gari’s sandy terrain and following a safety briefing, you will be able to drive on the beach.

Generally, as long as the sand is moist, you are safe. Traction and floation are not an issue. Only when the sand has dried to a fine consistency and is even difficult to walk on - like on most beaches - will you have a hard time driving on it, 4WD or not. Small, light 4WD vehicles do best on soft sand. Very light vehicles with very big floatation tires will even drive without trouble in soft sand in 2WD. A full information brief will be provided to all hirers. This contains important information about beach driving, soft sand, beach safety and tide times.

The safety briefing is mandatory and will take up the first hour of your rental period. You must attend before you can drive the vehicle. The briefing will take place at the beach.

We provide recovery information and support. Full details will be covered in your safety briefing.

Yes, Compulsory Third Party (CTP) insurance is included. Optional upgrades for reduced excess or full cover are available.

Yes. It is compulsory for all drivers to attend a safety briefing before hiring and driving one of our 4WD vehicles. This ensures you are aware of the local conditions and environmental hazards in the region.

Yes, these are included in the vehicle hire.

Yes. There is parking at the hostel however vehicles are not monitored under security or otherwise. Park at own risk.

No, you can't pet the dingos.

Vehicles must be returned in a reasonably clean condition. Extra cleaning fees up to $100 may apply if the vehicle needs to be re-cleaned.

Yes, there are amenities at main campgrounds, resorts, and some day-use areas.

Late returns may incur additional fees. Always call us if you’re delayed - we’ll work with you where we can.

Vehicle collection is by appointment only. All vehicles must be returned before 5pm on your drop-off day.

Some locations may offer an airport pick-up, depending on availability. Please speak to our reservations team to enquire about current options at your destination.

Subject to availability, yes. Give our reservations team a call to enquire.